Privacy Policy

1. Who We Are

FloryaScents is an online fragrance store based in Pakistan, operating at floryascents.com. We sell premium and inspired fragrances and ship nationwide. Questions about this policy can be sent to floryascents@gmail.com.

2. Information We Collect

When you place an order or contact us, we collect:

• Name, email address, phone number
• Shipping address
• Order and payment details (processed securely via Shopify Payments)
• Messages you send us via the contact form, email, or WhatsApp

We do not collect payment card details directly — all payment processing is handled by Shopify's secure infrastructure.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Contact you about your order status or delivery
• Respond to your queries and support requests
• Improve our products and shopping experience
• Send occasional promotional messages (only if you've opted in)

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Cookies

Our store uses cookies to keep your shopping cart active, remember your preferences, and understand how visitors use our site. These are standard e-commerce cookies managed by Shopify. You can disable cookies in your browser settings, but some features may not work as expected.

5. Third-Party Services

We use the following third-party services that may receive some of your data:

• Shopify — our e-commerce platform and payment processor
• Courier partners — for order delivery (your name and address are shared for shipping)
• WhatsApp / Meta — if you contact us via WhatsApp or Facebook

Each of these services has their own privacy policy governing how they handle data.

6. Data Retention

We retain your order data for as long as required for business and legal purposes. You may request deletion of your personal data at any time by emailing us at floryascents@gmail.com.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Opt out of any marketing communications

To exercise any of these rights, contact us at floryascents@gmail.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our store after changes means you accept the updated policy.

9. Contact Us

For any privacy-related questions, reach us at:
Email: floryascents@gmail.com
WhatsApp: 0312-3717762